Privacy policy
Our policy on cookies and RGPD
With the development of new communication tools, we need to pay particular attention to the protection of privacy. This is why we are committed to respecting the confidentiality of the personal information we collect.
Privacy policy and cookies
IP addresses
We may collect information about your computer, including your IP address, operating system and browser, if applicable, for system administration purposes. This is statistical data about our users’ browsing habits and patterns; it does not identify individuals.
Cookies
Our website uses cookies to provide a better service when you browse our site. A cookie is a small file containing letters and numbers, stored on your browser or on your computer’s hard drive if you accept it.
We use Google Analytics cookies. They allow us to observe the statistics of use of our site (counting the number of visitors, navigation on the pages of our site, …) in order to improve the functioning of our site.
Collection of personal information
We collect the personal information you give us through the forms on the site and through the interactivity established between you and our Web site.
Lyon Bleu collects and processes the following categories of data:
- Civil status, identity, identification data: surname, first name, address, telephone number, e-mail address, etc.
- Emergency contact information: contact person, telephone, e-mail, etc.
- Information on accommodation requirements: smoker or non-smoker, special diet, etc.
- Processing information: accounting information, customer type (Customer or Business), …
- Products and services owned or used: products ordered, order history, etc.
Forms and interactivity :
Your personal information is collected via the following forms:
- Registration form
- Group quote request form
- Quote request form for one person
- Host family application form
- Partner agent application form
We use the information collected for the following purposes:
- Order tracking
- Create a customized quote
- Application study
- Statistics
- Answers to specific questions
Sharing personal information
We undertake not to commercialize the personal information collected. However, we may share this information with third parties for the following reasons:
- Execution of the order (accommodation with our host families, meals with a partner, etc.)
- Partnership (exchange of information with our partner agents)
If you do not wish your personal information to be communicated to third parties, you may object to this at the time of collection or at any time thereafter, as mentioned in the following section.
Right of objection and withdrawal
We undertake to offer you the right to oppose and withdraw your personal data. The right of opposition is understood as the possibility offered to Internet users to refuse that their personal data be used for certain purposes mentioned at the time of collection.
In certain cases, this opposition may limit or prevent the execution of the order. Nous nous engageons à informer des conséquences éventuelles sur l’exécution de la commande suite à l’exécution d’un droit d’opposition.
To exercise these rights, please contact us:
Postal address: Lyon Bleu International – 82, rue Duguesclin – Lyon 69006
E-mail: [email protected]
Telephone: +33 (0) 437 48 00 26
Right of access
We undertake to recognize the right of access and rectification of the persons concerned who wish to consult, modify or delete information concerning them.
This right may be exercised:
By post addressed to :
Lyon Bleu International – 82, rue Duguesclin – Lyon 69006
By e-mail to:
By telephone:
+33 (0) 437 48 00 26
Security
The personal information we collect is kept in a secure environment. The people working for us are required to respect the confidentiality of your information.
To ensure the security of your personal information, we use the following measures:
- Access management – authorized person
- Access management – person concerned
- Computer backup
- Login / password
- Pare-feu (Firewall)
We are committed to maintaining a high level of confidentiality by integrating the latest technological innovations to ensure the confidentiality of your transactions. However, as no mechanism offers maximum security, there is always a degree of risk involved when using the Internet to transmit personal information.
Procedures in the event of a data leak
As there is no such thing as “zero” risk, in accordance with the new European regulations, in the event of a data leak, whether deliberate or accidental, we undertake to communicate transparently about the situation within 3 days, and to inform the relevant supervisory authority: the CNIL. If the leak could pose a real risk to the rights and freedoms of the people whose data has been hacked (in the case of sensitive data), we undertake to notify the people concerned directly.
Third-party services that send us data
We work with partners who may pass on to us the personal data of customers that they entrust to us in order to enable the corresponding orders to be carried out. We apply the same security rules to this data.
Automated marketing and/or profiling operations using personal data
From time to time, we may send newsletters or satisfaction surveys to people who have authorized their data to be stored. Such persons may unsubscribe at any time by contacting us at [email protected].
